RETURNING A PRODUCT

Clàudia: Hello. How can I help you?
Mariona: Oh, hello. I'd like to return this film, please.
Clàudia: OK. What's the problem with it?
Mariona: Well, it's scratched and it jumps. It was scratched when I played it.
Clàudia: Mmm, that's strange. When did you buy it?
Mariona: I only bought yesterday!
Clàudia: Have you got the receipt?
Mariona: Yes, here you are.
Clàudia: OK. Well, I can give you a refund, or do you want to choose another film?
Mariona: I'll choose another one, thanks.